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Get support

If you need help or advice you have lots of options:

  • If you can wait to see your GP they can help you find the best service for you
  • If you are under a mental health team follow your care plan if you have one, and call your care co-ordinator (or speak to a duty worker) during office hours
  • There are various local and national support services you can contact (see below).

Free 24-hour support services

Local support

South London and Maudsley NHS Foundation Trust mental health support line 0800 731 2864 for anyone in Southwark, Lambeth, Lewisham or Croydon. Calls will be answered by a nurse who can give advice on mental health, medication and accessing services

Solidarity in a crisis 0300 123 1922, or text 07595864103 or email outofhours-solidarity@certitude.org.uk. Free emotional support for people living in Lambeth, Southwark and Lewisham. The service is run by peer supporters who have their own experience of facing and overcoming crisis. Mon to Fri 6pm – 12 midnight, and Sat & Sun 12 midday – 12 midnight

National support

The Samaritans 116 123 is a national service (and you don't have to be suicidal to call for support)

Childline 0800 1111 or chat online to a counsellor. A free confidential line for children & young people (you don’t have to give your name if you don’t want to)

FRANK 0300 123 6600 A free confidential helpline for anyone concerned about drug use. Chat online 2-6pm or read what to do if a friend or relative is having a bad reaction to a drug

NHS 111 call for urgent, but non-emergency advice

Emergency services 999 or find your nearest A&E

If you need help or support using Healthlocker, please email healthlocker@slam.nhs.uk

For family, friends and carers

Local support

South London and Maudsley NHS Foundation Trust have a Carer FAQs resource, a handbook for families and guidance on confidentiality and sharing information with carers on their website

Southwark Carers offer 1:1 support, counselling, information on carers’ rights, leisure, educational and vocational activities. Call 020 7708 4497, email info@southwarkcarers.org.uk

Carers Hub Lambeth provide advice, information, emotional support, groups and events, and have a specialist team for young carers (under 18). Call 0207 501 8974, email connect@carershub.org.uk

Carers Lewisham offer 1-1 support & advocacy, counselling, monthly drop-ins, groups on coping strategies and recovery, services for young carers and carers of people with dementia. Call 020 8699 8686, email info@carerslewisham.org.uk

Croydon Carers' Information Service provide information, advice and run sessions and activities including benefits, pilates, employment, craft and social meetings. Call 020 8649 9339, email info@carersinfo.org.uk

National support

Carers UK are a national charity creating a supportive community and movement for change

Carers Trust are a national charity working to improve support, services and recognition for unpaid carers

Kidstime Foundation is a UK charity supporting children and young people affected by the mental health problems of a parent or sibling

More information and advice

Clinical information and advice

NHS choices is the UK's biggest health website, with high quality and reliable information and advice on most physical and mental health conditions, treatments and services. There is also information and advice about drugs and alcohol

Royal College of Psychiatrists is the professional body for psychiatrists. Their website has extensive information on mental disorders and treatment, mostly written by professionals with the input of people with lived experience of mental health problems

Patient Advice and Liaison Service (PALS) at South London and Maudsley NHS Foundation Trust provides advice and information about the trust’s services. PALS can help resolve any problems you might have, whether you are a patient, carer or member of the public. Freephone 0800 731 2864 or email pals@slam.nhs.uk

Advice from a pharmacist If you are currently under the care of South London and Maudsley NHS Foundation Trust you can make an appointment to discuss your medication. Call within office hours: Maudsley: 020 3228 2334, Lambeth: 020 3228 6327, and Bethlem Royal Hospital: 020 3228 4196

Self referral drug and alcohol services in Lambeth, Croydon and Lewisham. All services are free and confidential and for people over 18 years old

Recovery College run free educational courses for South London and Maudsley service users, carers, volunteers and staff. See the latest timetable to enrol.

National mental health charities

Mind is the UK’s largest mental health charity. They provide information and advice to people with mental health problems with resources mostly written from the perspective of people with lived experience of mental health problems, with professional input

The Mental Health Foundation is the UK’s leading charity for the prevention of mental disorders. They have a range of resources

Rethink is a UK charity that works to help everyone affected by severe mental illness recover a better quality of life

Young Minds is the UK’s largest mental health charity for children and young people

Health Talk / Young Health Talk provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more

Specialist

Alzheimer's Society is the UK’s leading support and research charity for people with dementia, their families and carers

Anxiety UK is a charity providing information and support to people with anxiety, stress and anxiety-based depression

Beat is a UK charity providing information on eating disorders. Their website includes online support groups as well as two helplines, one for adults and one for people under 18

FREED is a new early intervention eating disorder service developed by South London and Maudsley NHS Foundation Trust, King’s College London and The Health Foundation. After very promising early results it is now being trialled across sites in the UK. It’s for young people between the ages of 16 and 25 who have had an eating disorder for three years or less. The website includes a self-assessment tool

SH:24 provides free STI test kits for over 16s and free contraceptive pill for over 18s living in Southwark and Lambeth. Also has lots of information about contraceptive options and sexual health.

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We provide links to external resources and websites on Healthlocker because we hope they may prove helpful. South London and Maudsley NHS Foundation Trust does not however formally endorse or approve any of the products, services or opinions of these third party organisations or their users / members. South London and Maudsley NHS Foundation Trust does not routinely monitor these resources and takes no responsibility for their accuracy, legality or content or for that of subsequent links. Please contact the external website directly if you have any questions regarding its content.